Clogged Sewer Lines
If a sewer backs up, homeowners are asked to call the City before contacting a private plumber. A crew will respond to see if the blockage is in the City-owned portion of the pipe before the homeowner incurs private expense.
Residents can help prevent clogged sewer lines by keeping grease and greasy food scraps out of the sink or garbage disposal. Grease and meat drippings should be collected in a disposable container and placed beside the trash at the normal pickup site for disposal. If possible, grease should be mixed with cat litter to help solidify the grease being disposed.
To report problems, contact:
- Water leaks, sewer problems or line locates: 972.919.2597
- Street repair, sidewalk repair and drainage: 972.919.2597
- Water and Sewer Billing can be reached by calling 972.919.2525
- After hours, call the Police Department at 972.484.3620 and the standby crew will be notified. This service is offered seven days a week, 24 hours a day.